Returns - KASE

RETURN & REFUND POLICY

Last updated: May 25th, 2026.

At KASE, each phone case is custom printed on demand based on your selected design, image and phone model. Because of that, the rules are slightly different from standard retail.

Returns

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

be unused,
be in the same condition you received it,
be in its original packaging,
include proof of purchase or receipt.

To request a return, contact us at:
info@kase.si

Return address:
KASE, prodaja dodatkov za mobilne telefone, Luka Radičević s.p.
Slovenska cesta 56
1000 Ljubljana
Slovenia

Items sent back without prior return approval will not be accepted.

Custom Printed Products

Since KASE products are made-to-order and personalized, returns or refunds are not accepted for:

incorrect image selection by the customer,
low-quality uploaded images,
positioning or cropping choices confirmed during ordering,
change of mind after production has started.

Please review your design carefully before completing payment.

Damaged, Defective or Incorrect Orders

Please inspect your order immediately upon receipt.

If you receive:

a defective product,
a damaged item,
the wrong phone case model,
or a printing error caused by us,

a description of the issue,
photos of the product,
and proof of purchase.

If the claim is approved, we will provide:

a replacement product,
or a refund, depending on the situation.

Exchanges

Because each product is custom-made, direct exchanges are not available.

If your return is approved, you can place a new order separately.

European Union 14-Day Cooling-Off Period

Under EU consumer protection rules, customers located in the European Union generally have the right to withdraw from a purchase within 14 days without giving a reason.

However, pursuant to Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized goods.

As KASE products are custom printed and personalized on demand, orders are generally exempt from the standard EU withdrawal right once production has started.

This does not affect your rights regarding defective, damaged or incorrectly fulfilled orders.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at:
info@kase.si

Contact

For all return, refund or complaint requests, please reach us at:
info@kase.si